Refund policy

Every print is made to order at one of our global production labs. Because each piece is produced individually for you, we don't accept returns or refunds for change of mind, wrong size selected, or screen-to-print color variation.

Damaged, defective, or incorrect orders

If your print arrives damaged in transit, with a print defect, or different from what you ordered, email ingo@elfering.com within 30 days of delivery with your order number and clear photos of the issue (including the packaging if damaged). We will arrange a free replacement at no cost to you. In the rare case a replacement is not possible, we will refund the full amount to your original payment method.

Lost in transit

If your tracking shows the order did not arrive and the carrier confirms it is lost, contact us and we will send a replacement at no charge.

Incorrect shipping address

If the address provided at checkout was incorrect or incomplete and the order is returned to the production facility, we will contact you to reship to the corrected address at your cost. If the package is not returned, a new order will be required.

Cancellations

Orders can be cancelled for a full refund only if production has not yet started, which is typically a window of a few hours after order placement. Once a print enters production it can no longer be cancelled.

Questions: ingo@elfering.com